Returns and Exchanges

At TWENTYFIVEFOUR coffee we understand that occasionally you may need to return items. Our returns policy is designed to make the process as straightforward as possible.

Unwanted items (unused, tags intact, and returned within 14 days)

If you wish to return an unwanted item please send it to the below address in the original packing, and include a printed copy of your receipt clearly marked with RETURN SALE. Once we have received and inspected the item, we will process a refund.

Faulty or Incorrect items

If you wish to return an item that is not what you ordered, or that is faulty, please send it to the below address in the original packing, and include a printed copy of your receipt clearly marked with FAULTY SALE or INCORRECT ITEM as appropriate.

We will pay the return shipping costs if you include a receipt for the return shipping or ensure the shipping cost is displayed on the return packaging.

Once we have received and inspected the item, we will process the refund, or send you a replacement item if required.   

If the item is used but still under warranty, please clean the item thoroughly before you return it.

General terms

Please note that our returns policy is in addition to other rights you may have as a consumer under Australian Consumer Law.

You should expect to have your return resolved within 2 - 4 weeks of posting your item(s).

We do not refund shipping costs charged as part of your original order.

We do not refund open food items, or perishable goods with expiration dates.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, in case your item never gets to us.

For approved refunds, a credit will automatically be applied to your credit card or original method of payment, within 14 days of approval.

Communication

We’ll send you an email to notify you as soon as we receive your returned item, and let you know if we approve your refund or replacement.

Return Address:

TWENTYFIVEFOUR Returns,

19 Chuter Street

McMahons Point

Sydney NSW 2060

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